Purple Bricks Customer Service

Other estate agents told us that purple bricks didn't have the local knowledge required to sell our home. No cash back if the commission received is lower than $5,000.

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Purple and teal bathroom Teal bathroom, Teal bathroom

Steven, jack and justin helped us every step of the way which was really reassuring.


Purple bricks customer service. They are a real mixed bag, with people seeming to either love or hate them, so let’s take. They could not even get the proper form sent to us to sign to get it listed and then gave us the run around in getting us an agent to send it to us. If your looking to get your home sold at the right value then don't go to purple bricks.

We ended up spending the whole day running after them to get a form! Great service, team & experience. This role offers the opportunity to work from the comfort of your own home!

The app needs a bit of work but otherwise, very happy to recommend purple bricks to anyone. This is the first time we have sold a property and purple bricks couldn't have made the process any simpler. Brilliant service from start to finish with purple bricks and keith our estate agent.

Purplebricks had a number of representatives in both direct and support roles to ensure maximum exposure and assistance in negotiating the sale of my property. 'we've just signed up with purple brick and was promised that it would be listed within a day. “ purple bricks push their conveyancing service which, reading the reviews here, is a shocking as their agency service.

Stefania napoletano was amazing, went above and beyond with some very annoying and difficult buyers. Ross was very helpful and was only interested in putting us as the customers interests first. Complaints about the company's legal partner come up consistently too.

Always easy to contact, always got back to me, and kept me up to date. 116 reviews for purplebricks, 2.5 stars: Whatever you need, we're available.

40hrs per week with shift patterns operating monday to saturday between 8.30am and 7pm We used purple bricks because someone we knew had a great experience too. A very professional service from sam who i would highly recommend to act as an agent to anyone that is selling a property.

Can not recommend ross at purple bricks enough made this full experience simple and as stress free as possible. The purple bricks experience was amazing thank you all so much, especially to sam. Many complain about the customer service offered by purple bricks.

Purplebricks will share with the buyer the commission it receives from the seller’s agent up to a maximum of $2,000 in cash back. I would highly recommend to friends and family. Our family had an extremely pleasant experience of selling our family home of 30 years through purple bricks.

They also have deep pockets with popular tv campaigns and even a sponsorship of the olympics team gb. I found the company fantastic to deal with never had a single problem with them. The lady who was dealing with our sale sasha wood was fantastic she explained everything to us and when ever we had a question she answered the message almost immediately fantastic customer service.

We're stuck in a chain with someone using them and the communication is non existent and the conveyancing service is an absolute joke. Top rated service from purple bricks top rated service from purple bricks, michael wady and other staff. The professionalism is really poor.

The customer service was second to… the customer service was second to none!! I initially went with purple bricks because of the low selling fee, as i'm sure many people do. From start to finish the service has been easy to follow and we've felt in total control.

Should the concerns you raised still remain, or if you are dissatisfied with any aspect of our handling of your complaint, you may write to the customer service manager, department head or regional director: Personally, i think purple bricks is a big con and i would never ever use their service again. I wasn't sure what kind of service i'd receive as i had heard mixed reviews by word of mouth however i received 10/10 customer service from my agent alan barsby.

Everything was explained clearly and honestly, the value of the house was assessed and reasons outlined, the sales details and photographs were good, viewings were arranged and carried out efficiently and reliably. The positive reviews of the online estate agent on trustpilot are in stark contrast to reviews on allagents, whose reviewers rank purplebricks at just 1.2 stars out of 5. Thanks to sam lee's our purple bricks… thanks to sam lee's our purple bricks agent, we sold our property in double quick time.

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